FAQ

FAQ

Frequently asked questions

1. How can I book a trip?

  • You can book directly through our website by selecting your desired trip and filling out the booking form. After submitting your booking, payment will be collected after your arrival in Hurghada and after you contact our representative via the WhatsApp number provided. Once confirmed, you’ll receive all the trip details.

2. Do I need to pay the full amount when booking?
  • No, we do not require a deposit to secure your booking. All trips are booked with no advance payment. However, certain trips, such as Luxor and Cairo, may require payment to be collected in advance at your hotel to confirm participation and meet minimum group requirements ( To be confirmed upon your arrival and communication with your representative ), in which case we may ask for a deposit.
3. What happens after I book a trip?

Once you book, we’ll send you a confirmation email with all trip details. After you arrive in Egypt, we’ll contact you to confirm the date, time, and pickup location for your trip.

4. Can I cancel or reschedule my trip?

  • Yes, you can cancel or reschedule your trip. Please refer to our Cancellation Policy for details on refunds and rescheduling timelines.

5. Do you provide hotel pickups?

  • Yes, we offer hotel pickups and drop-offs as part of our service. You’ll need to provide your hotel name and location when booking.

6. What should I bring on the trip?

Yes, we offer hotel pickups and drop-offs as part of our service. You’ll need to provide your hotel name and location when booking.

7. Are the trips suitable for children?

Yes, most of our trips are family-friendly. Please let us know if you’re traveling with children so we can make any necessary arrangements.

8. What if the weather is bad?

Your safety is our priority. If weather conditions prevent a trip from taking place, we will offer you the option to reschedule or receive a full refund.

9. Are there any additional fees during the trip?

  • All inclusions will be outlined in your booking confirmation. Some activities may have optional extras, which will be communicated in advance.

10. Who do I contact if I have questions or need assistance?

  • You can reach us via email provided in your booking confirmation. Our team is available to assist you with any questions or concerns.