FAQ

FAQ

Frequently asked questions

1. How can I book a trip?
  • You can book directly through our website by selecting your desired trip, filling out the booking form, and making the required payment. Once booked, you’ll receive a confirmation email with all the trip details.

2. Do I need to pay the full amount when booking?
  • No, you can secure your booking with a deposit. However, certain trips, like Luxor and Cairo, may require full payment in advance to meet minimum participant requirements.

3. What happens after I book a trip?

Once you book, we’ll send you a confirmation email with all trip details. After you arrive in Egypt, we’ll contact you to confirm the date, time, and pickup location for your trip.

4. Can I cancel or reschedule my trip?
  • Yes, you can cancel or reschedule your trip. Please refer to our Cancellation Policy for details on refunds and rescheduling timelines.

5. Do you provide hotel pickups?
  • Yes, we offer hotel pickups and drop-offs as part of our service. You’ll need to provide your hotel name and location when booking.

6. What should I bring on the trip?

Yes, we offer hotel pickups and drop-offs as part of our service. You’ll need to provide your hotel name and location when booking.

7. Are the trips suitable for children?

Yes, most of our trips are family-friendly. Please let us know if you’re traveling with children so we can make any necessary arrangements.

8. What if the weather is bad?

Your safety is our priority. If weather conditions prevent a trip from taking place, we will offer you the option to reschedule or receive a full refund.

9. Are there any additional fees during the trip?
  • All inclusions will be outlined in your booking confirmation. Some activities may have optional extras, which will be communicated in advance.

10. Who do I contact if I have questions or need assistance?
  • You can reach us via email provided in your booking confirmation. Our team is available to assist you with any questions or concerns.